VEKSU / Questions & answers
Everything you need to know before buying.
Everything about Luke: how the hidden compartment works, hardware wallet compatibility, materials, shipping and returns.
01
How Luke works
How does Luke's hidden compartment open?
Luke has a concealed opening with no visible lock. Printed use instructions are included inside the box. We do not publicly show the mechanism.
What does Luke look like, and does it play sound?
Luke is a speaker-shaped design object. It does not play sound or include audio functionality. Its appearance is intended to blend into a room, but we cannot guarantee that it or its compartment will go unnoticed.
What exactly fits inside the secret compartment?
Small objects that fit without forcing the closure can be stored inside. Tested inserts are available for Ledger Nano X, Ledger Nano S Plus, Trezor Safe 3 and Trezor Safe 5. Check the dimensions of your object, including any case, before ordering; not all devices or cards fit.
Are the buttons and USB ports functional?
No. The buttons and ports are part of its appearance: Luke does not play audio, charge devices or connect via Bluetooth.
What happens if someone picks Luke up, shakes it or tries to open it?
Luke is not designed to resist forced opening. The insert helps hold the selected wallet model, but provides no certified impact protection or guarantee of silence. Treat it as an indoor design object.
02
Security and privacy
Is Luke a safe? How secure is it really?
Luke is not a safe and is not certified against theft, fire or water. It provides discreet storage through a hidden compartment. It does not replace a suitable safe or other protective measures; we cannot guarantee it will not be found or opened.
How does a diversion safe differ from a conventional safe?
A diversion safe is an everyday-looking object with a hidden compartment. It offers discreet storage, whereas a safe may provide physical resistance depending on its construction and certification. These are different functions: we do not claim that Luke protects better than a safe.
Is it legal to own an object with a hidden compartment?
Luke is a design object for personal belongings. Applicable rules depend on location and use; purchasing it does not remove legal obligations concerning its contents.
Where should I place Luke at home for maximum discretion?
Place it on a stable indoor surface that suits your room. Avoid water, prolonged direct sunlight, radiators and a car left in the sun. Avoid sustained temperatures above 40 °C. Placement cannot guarantee that it will go unnoticed.
03
Hardware wallets and crypto
Where is the best place to keep a hardware wallet at home?
Luke provides a discreet place for a compatible wallet. It does not replace the device manufacturer's security measures or protect against all physical risks. Consider custody of the device and its recovery information separately.
Is Luke compatible with Ledger Nano X, Nano S Plus, Trezor Safe 3 and other models?
Four inserts have been made and tested: Ledger Nano X, Ledger Nano S Plus, Trezor Safe 3 and Trezor Safe 5. Coldcard Mk4, Ledger Stax and Ledger Flex are not supported. Ask before ordering for other models or devices with cases; compatibility is not assumed.
What is the custom insert and why do I need it for my hardware wallet?
The insert is an internal piece shaped for the selected wallet model. It is an optional extra with Luke and helps hold the device in place. Explicitly choose the model on the product page. We do not claim certified impact protection.
Can I store my Bitcoin or Ethereum seed phrase inside Luke?
You can store a physical medium that fits, after checking its dimensions. Luke does not protect contents against fire, water or forced opening. Follow your wallet manufacturer's recovery and custody guidance; we never request or send your recovery words.
04
Materials and manufacturing
What is Luke made of? Is it durable?
The main material is PLA with printed copper-coloured details; the finish is not copper metal. Intended for indoor use. Avoid water, impacts, prolonged sunlight, radiators and sustained temperatures above 40 °C. It is not a fireproof or waterproof safe.
Why is Luke handmade in Madrid?
Luke is made and assembled by hand in Madrid. Its value lies in the design and work on each unit, without claiming undocumented certifications or performance.
05
Buying, shipping and gifts
How long does Luke take to arrive, and how is it made?
Luke is made to order. Confirm the estimated delivery time for your destination before ordering. Check the shipping policy and the amount shown before paying. Spanish islands, Ceuta and Melilla require prior enquiry.
Can I return Luke if it is not for me?
You can notify us of withdrawal within 14 calendar days of receipt without claiming a defect. Standard catalogue inserts are not automatically excluded. Defects or lack of conformity are handled separately. See the returns policy for the procedure, costs and refund.
Is Luke a good gift? Who is it for?
It may suit someone who appreciates design objects and discreet storage. It is not a working speaker. If choosing an insert, first check the recipient's exact wallet model.
What else can I store in Luke besides a hardware wallet?
Small objects that fit without forcing the closure, such as keys, jewellery or folded notes. The watch insert is not yet available to buy. Do not store materials requiring thermal protection, watertightness or other conditions Luke does not provide.
How is Luke different from other diversion safes on the market?
Luke combines a speaker-like shape, a hidden compartment and an optional insert for the four catalogue wallet models. Compare documented materials, dimensions and features when choosing; we make no claim of superior security over other products.
